“Instead of focusing on what’s next, let’s get back to what’s first. The previous era of business was defined by the question, Where’s the opportunity? I’m convinced that business success in the future starts with the question, What should I do with my life? Yes, that’s right. The most obvious and universal question on our plates as human beings is the most urgent and pragmatic approach to sustainable success in our organizations. People don’t succeed by migrating to a “hot” industry ( one word: dotcom ) or by adopting a particular career-guiding mantra ( remember “horizontal careers”? ). They thrive by focusing on the question of who they really are — and connecting that to work that they truly love ( and, in so doing, unleashing a productive and creative power that they never imagined ). Companies don’t grow because they represent a particular sector or adopt the latest management approach. They win because they engage the hearts and minds of individuals who are dedicated to answering that life question.” ( Read the article here…)
Customer Experience
Experience Hierarchy of Needs
The Useful-Usable-Desirable Model The Experience Hierarchy of Needs is developed in the style of Malow’s Hierarchy of Needs. Maslow’s hierarchy begins with basic human needs for survival like food, shelter, safety and security. After basic Read more…